Instead of IDEXX Neo
Stop renting IDEXX Neo. Own your vet practice system.
Enterprise DNA builds your clinic its own version around how you book and bill, loads your history from the database copy IDEXX lets you download, and runs it for you.
IDEXX lists Neo from $175 a month on its Australian and New Zealand pages, with integrated payments and Vello client engagement sold as optional add-on subscriptions.
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
What you are paying for
A monthly Neo fee, then a subscription for each extra
IDEXX advertises Neo from $175 a month, which is $2,100 a year at the starting price. Card payments and client messaging are separate add-on subscriptions. Underneath sits a clinic's everyday record: owners, animals, appointments, consults and what was charged.
A monthly fee with no finish line
From $175 a month, every month, for as long as the clinic runs on Neo. Nothing you pay turns into something the practice owns.
Payments as their own subscription
Taking cards through Neo is an optional add-on subscription on top of the plan, outside the starting price.
Client engagement sold separately
Client engagement through Vello is another add-on subscription on top of the plan.
Questions that wait on a report
Neo ships its own reports. A question they do not cover waits for a report nobody has written.
Your database, for seven days at a time
Neo will produce a copy of your database and files, but only a Business Owner with the right permissions can schedule it, and the download links expire after seven days.
A copy is not the same as owning it
The export arrives as a set of files, one for each part of Neo. They still need a home before they mean anything to the clinic.
What you get instead
The same simple day, in records the clinic owns
Simple, still
Ask the question, get the list
No menus to learn. The front desk and the vets type the question the way they would ask a colleague across the room.
- check What is on today, and which of yesterday's appointments were never closed off
- check Which dogs and cats are overdue a vaccination with nothing booked, with phone numbers
- check Who owes the clinic money, oldest debt first
- check Which batches expire in the next 60 days and what that stock is worth
Recalls included
Reminders without a messaging subscription
Reminder letters and recall messages are drafted from your own records, in your clinic's name, for your team to send.
- check The recall list is a call sheet the front desk can work through in a morning
- check Reminder letters draft with the pet's name, the vaccine and the due date filled in
- check Written estimates price from your real list before surgery
- check Nothing sends by itself, so no client hears from you by accident
The clinical record
Checks that keep the record clean
The checks a clinic is inspected on run every time a consult is opened or closed, and every time a drug leaves the shelf.
- check No consult closes without notes, and no surgery or dental without consent
- check Restricted medicines go out only inside a vet's consult, and expired batches are refused
- check The controlled drug register keeps a running balance and reconciles against a shelf count
- check A compliance check names each breach with the rule it breaks
Owned
A database that stays with the practice
No download window and no expiry date. The record belongs to the clinic from the first day.
- check Bring your Neo owners and patients across from the database copy
- check Change a rule, add a field or create a new document by describing it
- check Certificates, statements and patient histories carry your clinic's branding
- check Open source under the MIT licence, so leaving is never a project
Make it yours
Design your own IDEXX Neo replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from IDEXX Neo. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your IDEXX Neo data across and run it for you.
Switching
How to switch from IDEXX Neo
Moving off Neo is not a single afternoon job, it runs through exporting your records, loading them, checking what surfaces, and a short stretch running both systems before you turn Neo off.
- 1
Export your records from Neo
In IDEXX Neo, a Business Owner with the System Admin and Database Copy permissions goes to Help & Support, then Export History, and schedules the export. Neo emails you when it is ready. The download comes as several files, one for each area of the practice, and the links only last seven days, so save every file somewhere safe the moment they arrive.
- 2
Load the export in
Bring your owner and patient lists into Vet Clinic for Claude Code. Do a trial run first, one that checks the files without touching your real records, so you can see what will happen before it happens. Once that looks right, run the real load. Your owners and patients move across into records the clinic owns.
- 3
Read what the import flags
The load is also an audit. It will point out the gaps Neo let slide: a patient with no owner attached, a dog with no microchip on record, a vaccination with no date. Go through this list with whoever runs your front desk and your clinical records, and decide what to fix now and what to chase later.
- 4
Run both systems side by side
Do not cancel Neo the day you load your data. Keep booking and charging in both for a short stretch, and check the day sheet, the invoices and the vaccination due dates match between the two. This is where you catch anything the export missed before it costs you a client record or a controlled drug entry.
- 5
Switch off IDEXX Neo
Once both systems agree for long enough that you trust the new one, cancel your Neo subscription. Keep the exported files somewhere safe regardless: the download links only last seven days. From here, the record you own is the one you run the clinic from.
Where the real effort goes
The real work is not moving files, it is deciding how your own fields and house rules should sit in the new record, and how much history you actually want to bring across rather than leave in the old export. Enterprise DNA does this mapping for you when you have them install and run your version.
Not ready for a call?
Get your IDEXX Neo switch plan by email
We will send you the step-by-step plan for moving your business off IDEXX Neo, what the move really involves, and how we would do it for you.
Sent. Check your inbox.
Your IDEXX Neo switch plan is on its way.
Rather talk it through? Book a call arrow_forwardYour choice
Do it yourself, or let Enterprise DNA build and run it
Open source
Run it yourself
Free
- 1 Get the free version from GitHub
- 2 Try the demo clinic in Claude Code
- 3 Ask it what needs attention this morning
- 4 Bring your own owner and patient lists across when you are ready
Omni by Enterprise DNA
Have Enterprise DNA build it for you
One setup fee, then a monthly retainer
- check We take the database copy you download from Neo and load it into your own records
- check Your price list, protocols and consent forms written in as rules
- check Card payments, online booking or client messaging connected if you want them
- check Run for you inside Omni, our managed Command Center
Questions
Instead of IDEXX Neo, answered
How do we get our data out of IDEXX Neo? expand_more
IDEXX's support site explains it. A Business Owner with the System Admin and Database Copy permissions schedules an export of the database and files from Help & Support, under Export History. You get an email when it is ready, and the download links last seven days, so save the files straight away.
Is this cheaper than Neo? expand_more
Not always. Neo starts at $175 a month, and for a small clinic that can be the smaller number. The case for owning your version is control: the record stays yours, messaging is not a separate subscription, and every change is a sentence instead of a support ticket. We will tell you straight if Neo suits you better.
Will it work with our IDEXX lab machines? expand_more
The free version does not connect to lab analysers. Results are recorded by a person. When Enterprise DNA builds your version, the connections your clinic depends on can be added.
Is it only for New Zealand clinics? expand_more
The rules it ships with follow New Zealand law, such as the Veterinarians Act and the Misuse of Drugs Regulations. Australian clinics change them to their own state's rules in plain English, or Enterprise DNA writes them in when we build your version.
Who looks after it once it is running? expand_more
If you run the free version, you do, with Claude Code doing the heavy lifting. If Enterprise DNA builds it, we run it for you inside Omni, keep it backed up and make the changes you ask for, for one setup fee and then a monthly retainer.
Simple software, owned outright
Book 30 minutes with Sam. Bring what Neo costs you and the add-ons you pay for. We will show you what your own version looks like and what it takes to move. If it is not a fit, the free version is still yours.
Vet Clinic for Claude Code is free and open source, published by Enterprise DNA.
Done paying for IDEXX Neo?
Get your version built