Omni Agents · Omni by Enterprise DNA
Agents that answer, book, follow up and know your business.
Voice, chat and email agents that pick up every call, reply to every enquiry and chase every follow-up, using your own documents, calendar and data. We build them, connect them and run them for you.
Built for owner-led firms: law, accounting, mortgage broking, advice and services.
Areas of work
Agents for every part of the business.
From onboarding and client operations to internal learning and the numbers leadership asks about. Pick an area and talk to its agents.
Onboarding
New employees, clients, suppliers and partners, set up without the chasing.
13 live demos →Client operations
Keeping business clients running well: kickoffs, health checks, reviews and renewals.
16 live demos →Client service
Answering clients by phone, chat and email, from the firm's own records.
24 live demos →Sales and new business
Every enquiry answered, qualified and booked. Every follow-up made.
32 live demos →Internal information
Staff ask the company anything: policies, processes, past work, who knows what.
12 live demos →Internal learning
Practice and coaching by voice: sales calls, tough clients, compliance and new skills.
11 live demos →Internal operations
Projects, approvals, scheduling and meetings, kept moving.
13 live demos →Leadership and data
Leaders ask the numbers a question and get the answer, by voice.
10 live demos →Finance
Collections, month-end, expenses and supplier invoices, handled.
11 live demos →People and HR
Hiring, leave, check-ins and reviews.
6 live demos →IT
Service desks and access requests.
5 live demos →Compliance and risk
Evidence, attestations, identity checks and incident reporting.
9 live demos →Marketing and events
Registrations, seminars and follow-up after every event.
10 live demos →Channels
One agent, every place your clients reach you.
Start with the channel that hurts most. The same agent, with the same knowledge and rules, can then answer the phone, the website and the inbox.
Voice agents
Answer your phone line and website voice calls, book, hand off and summarise.
Explore →Web chat agents
A chat and voice widget on your website that answers, qualifies and books.
Explore →Email agents
Triage the inbox, draft or send replies from your knowledge, escalate the rest.
Explore →Outbound and SMS
Call leads back in minutes, send reminders and follow up by text.
Explore →Agents on your data
Answers from your own database and systems, not a generic script.
Explore →Internal agents
For your own team: ask the business anything, log work, chase money.
Explore →What they can do
More than a script. Agents that get the job done.
Every agent is set up around the conversations your business actually has, with clear rules for when a person takes over.
Booking
Books, moves and cancels appointments straight into your calendar or booking system.
Human handoff
Transfers the call, books a callback or forwards the email when a person should take over.
Lead capture
Asks your qualifying questions and writes a clean record into your CRM.
Answers from your data
Looks up live records in your own database and systems, not just documents.
Your knowledge
Answers from your documents, website and videos, and stays current when they change.
Summaries
Every conversation ends with a written summary, a transcript and the next step.
Multilingual
Switches language mid-conversation when the caller does.
Your own voice
Speaks in a voice you choose, including a clone of your own with your consent.
Integrations
Connects to more than 700 business apps and acts in them during or after the conversation.
Talk to Nina at Bramblegate Law Group
Bramblegate Law Group is made up. Nina is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
From the example New-client intake line.
Want one like this for your business? Book a call with Sam
Worked examples
What an agent looks like in your kind of business.
Each example shows the problem, how the agent works, a sample conversation and what it connects to. Here are eight to start.
New-client intake line
Answers new-client calls day and night, runs the firm's intake questions and books a first meeting with the right attorney.
Tax time front desk
Handles the rush of calls and website questions at tax time: deadlines, what to bring, appointments and new-client enquiries from business owners.
Instant lead callback
Calls every new website or referral lead within minutes, asks the qualifying questions and books the right adviser from a team of 40.
Multilingual enquiry line
Takes enquiries from employees, HR teams and private clients in their own language, switching mid-call if needed, and books a licensed consultant.
Demo qualifier
Answers product questions on the website, qualifies demo requests against the rules sales agreed and books the right account executive.
Ask your business data by voice
Executives call a number, ask a question about the group and get the answer from the finance, sales and project systems.
Overdue invoice chaser
Works through overdue client invoices in your accounting system with polite emails and calls, and logs every promise to pay.
How we build it
Built with you, run by us.
You don't get a login and a blank screen. We do the setup, prove it on real conversations, then keep it sharp.
Discovery
We listen to your calls, read your inbox patterns and pick the one conversation worth automating first.
Build on your data
We connect the agent to your documents, calendar, CRM and database, and write its rules with you.
Pilot
The agent runs on a slice of real traffic while your team reads every transcript and we tune it.
Run and improve
We run it for you, review conversations every month and add the next job when the first one is solid.
The Command Centre angle
Agents that already know your business.
Most agents only know what is in a few uploaded documents. Ours sit on top of your Omni Command Centre, the system where your clients, jobs, numbers and workflows already live.
So the agent that answers the phone can see the client's matter. The one that chases invoices reads your accounting data. The one you call in the morning knows yesterday's numbers.
What that means in practice
- Answers from live records, not a stale FAQ
- Writes every lead, booking and summary back into your systems
- Internal agents for your team on the same data
- One partner for the data, the workflows and the agents
Tell us what your phone and inbox look like.
Thirty minutes with Sam. Bring the calls you miss and the emails you answer every week, and we will show you which agent to build first.
Book a discovery call →