Omni Agents · Voice
Every call answered by an agent that knows your firm.
A voice agent answers your phone line and your website's call button. It asks the right questions, books the appointment, and puts the urgent ones through to a person.
What it does
A front desk that never has a hold queue.
Most calls to a professional firm are one of a few kinds: a new enquiry, a booking, a status check or a quick question. A voice agent handles those properly, in a natural voice, and knows when to get a person.
It answers from your own documents and website, follows your intake questions word for word, and writes everything into your systems so nobody has to type up a voicemail again.
Capabilities
What a voice agent does on every call.
Your number, answered
Keep your existing number, port it, or add a new one. The agent picks up when you can't, or every time if you prefer.
Books while on the call
Checks real availability and books, moves or cancels appointments in your calendar before the caller hangs up.
Hands off to a person
Transfers the call, books a callback or alerts the right person when a caller needs a human.
Speaks their language
Switches language mid-call when the caller does, and sends confirmations in that language too.
A voice that fits
Choose from a library of natural voices, or clone your own with your consent so regular callers hear a familiar voice.
A summary after every call
Every call ends with a written summary, the transcript and any lead captured, sent to your inbox and your CRM.
Talk to Nina at Bramblegate Law Group
Bramblegate Law Group is made up. Nina is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
From the example New-client intake line.
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Worked examples
Voice agents we can build for you.
Worked examples across professional services, health, property, hospitality and internal teams. Each shows the call flow and a sample conversation.
New-client intake line
Answers new-client calls day and night, runs the firm's intake questions and books a first meeting with the right attorney.
Tax time front desk
Handles the rush of calls and website questions at tax time: deadlines, what to bring, appointments and new-client enquiries from business owners.
Monthly results briefing for advisory clients, by voice
Calls each advisory client when the month's management report is approved, walks them through the headlines and books time with their advisor.
Payroll query desk for outsourced payroll clients
Answers pay questions from the employees of outsourced payroll clients: payslips, leave balances, pay dates and cut-offs, by phone, chat or text.
Partner daily briefing
Gives each partner a short morning briefing on their day and the firm's numbers, answers follow-up questions and books time with colleagues.
Instant lead callback
Calls every new website or referral lead within minutes, asks the qualifying questions and books the right adviser from a team of 40.
Pre-approval qualifier line
Answers pre-approval calls and chats, asks the qualifying questions, books the right adviser and writes the summary into the CRM.
Annual review booking
Books every client's annual review across the firm's advisers, collects the fact-find update and never gives advice itself.
Seminar follow-up
Registers guests for the firm's workshops and briefings, then calls or emails each one afterwards to answer questions and book a free first meeting.
Multilingual enquiry line
Takes enquiries from employees, HR teams and private clients in their own language, switching mid-call if needed, and books a licensed consultant.
Consultation booking line
Explains the paid consultation, takes the caller's details in their own language, books the right licensed consultant and sends the payment link.
Quote enquiry line
Answers quote calls and website chats from businesses, gathers what a producer needs to take the account to market, and books the call.
Policy questions chat
Answers everyday policy questions from clients on the website in English or Spanish, and hands coverage questions to a licensed agent.
Discovery call booker
Turns website, phone and email enquiries from corporate buyers into booked discovery calls with the right partner, with the context written up before the call.
Project enquiry line
Answers calls and chats about new commercial projects, asks the questions the architects need and books a first consultation.
Owner and investor enquiry line
Answers calls and chats from owners and investors looking for a commercial property manager, explains the fees and books a free property review.
Commercial listing enquiry line
Answers calls about the brokerage's office, industrial and retail listings from its own listing data, and books tours with the listing broker.
Valuation request line
Answers business owners who want to know what their building is worth, explains a broker opinion of value, and books a valuation meeting with the right advisor.
Candidate screening calls
Calls applicants for a client's role, asks the agreed screening questions and books shortlisted people with the consultant.
Client job brief line
Answers employer calls and emails about new roles, takes the full job brief and books a brief call with the right consultant.
Demo qualifier
Answers product questions on the website, qualifies demo requests against the rules sales agreed and books the right account executive.
Helpdesk triage line
Answers the service desk line, checks who is calling, sets the priority and pages an engineer straight away for anything urgent.
New client enquiry chat
Answers questions from companies looking for a managed IT provider, explains plans and service levels, and books a free IT and security assessment.
Inbound lead qualifier
Talks to every website and phone enquiry, asks the agency's qualifying questions and books the good fits with the managing director.
Trade account order desk
Takes orders and reorders from trade accounts by phone and email at contract pricing, checks stock and books the delivery window.
International student enquiry line
Answers enquiries from learners and company sponsors across the region in their own language, at any hour, and books calls with the right admissions adviser.
Course enquiry callback
Calls every new programme enquiry back within a working day, answers the first questions and books a call with an admissions adviser.
Ask your business data by voice
Executives call a number, ask a question about the group and get the answer from the finance, sales and project systems.
Work logging by voice
Consultants call in after client work and talk. The agent writes the timesheet, expenses and follow-ups into your systems.
IT service desk for staff
Takes IT problems from staff by voice or chat, checks known outages and the asset register first, then logs the ticket and books desk-side help.
Board pack questions, answered from the numbers
Board members ask about the board pack by voice or chat and get answers from the pack and the ledger behind it, with the page reference.
CRM updates by voice after client meetings
Directors and account managers call after a client meeting and talk it through. The agent updates the opportunity, contacts and next steps in the CRM.
Month-end close status
The financial controller asks where the close is at any time and hears which tasks are done, which are late and what is holding them up.
Client meeting prep brief for account managers
Account managers ask for a brief before a client meeting and get delivery status, money owed, contract dates and open opportunities in one place.
Traveller helpline for corporate travellers
Answers business travellers day and night in their own language, finds options from the booking and the client's policy, and puts urgent problems through to the duty consultant.
Conference attendee helpdesk
Answers delegates' questions about badges, sessions, interpretation, travel and facilities by chat, email and phone, in the delegate's own language.
Event registration line
Registers delegates and company groups by phone and chat, explains passes and group rates, records access needs and passes sponsor enquiries to the partnerships team.
Retailer order desk for supermarket and trade buyers
Answers calls and emails from supermarket, distribution centre and trade buyers, takes orders and changes, checks stock and cut-offs, and confirms by email.
Distributor and wholesaler enquiry line
Handles calls and chats from wholesalers and distributors who want to stock the range, explains how the company works with distributors and books the channel sales manager.
Store visit logging by voice for field reps
Field reps finish a store call and talk. The agent logs shelf, stock, display and follow-up details into the retail execution system.
Retail execution questions, answered from store audit data
Answers sales managers' questions about displays, planograms and shelf availability straight from store audit data, and turns gaps into rep actions.
Range and pricing coach for new sales reps
Quizzes new sales reps on the range, packs, prices and trade terms by voice or chat, corrects answers and tracks what to practise next.
New listing pitch practice with a retail buyer
Plays a supermarket category manager so reps and account managers can rehearse a new listing pitch, then gives short, specific feedback.
Quarterly account health check calls
Calls each customer's workspace admin every quarter with their account numbers, asks the health check questions and books the customer success manager when something needs attention.
Service request intake for business clients
Takes service requests from retainer clients by chat, email or phone, checks them against the service catalogue and the days left, and logs them for the account manager.
Service level and ticket status questions from clients
Answers clients' questions about service levels, breaches and open tickets from the live figures, and books the service delivery manager for anything contractual.
Escalation triage for account managers
Takes calls and emails from unhappy clients, checks the engagement record, sets the urgency and gets the right partner and account manager on it with a summary.
Monthly client report, explained by voice
Walks clients through their monthly performance report by phone or chat, explains what changed and why, and passes decisions to the account team.
First-week guide for new employees
Tells new employees what's on each day of their first week, where to go and what's due, straight from their onboarding plan.
Contractor onboarding and induction
Tells contractors what their crews need before starting on site, checks the documents, books induction sessions and explains the site rules in their language.
Graduate intake programme assistant
Answers graduates' questions before and after they start, from the graduate handbook, and books time with the people and culture team.
Client portal setup and first login help
Walks new clients through activating the client portal, setting up two-step verification and signing their first documents, by phone, chat or email.
How do we do this here? Process and SOP assistant
Answers 'how do we do this here?' from the company's own procedures, step by step, and helps staff start the paperwork.
Rate card and pricing questions for the sales team
Answers account managers' questions about day rates, discounts and approval rules, works out the numbers and drafts the approval request when one is needed.
What changed in this policy? Explained by voice
Staff ask by voice or chat what changed in a firm policy and get a short, plain answer, with anything that needs a judgment passed to compliance.
IT how-to questions for staff
Answers everyday IT how-to questions from the company's own IT guides and data rules, and logs a ticket when something needs fixing.
Sales call practice: objection handling with a tough buyer
Lets sales staff practise tough calls by voice against a realistic buyer, then scores them against the team's own rubric.
Compliance training quiz by voice
Runs short compliance quizzes by voice, marks each answer, explains the right one and logs the score to the person's training record.
New hire academy coach
Quizzes new hires on the induction academy by voice or chat, explains what they got wrong and gets them ready for the assessment.
Difficult client conversation practice for service teams
Plays a difficult client in realistic practice conversations, then gives account managers and consultants short, specific feedback.
Coaching conversation practice for new managers
Lets new managers practise hard coaching conversations with a realistic team member, then gives feedback against a coaching model.
Continuing education tutor for licensed advisers
Quizzes advisers on their continuing education modules by voice or chat, explains what they got wrong and keeps their hours up to date.
Product demo practice for new account executives
Plays a realistic buyer so new account executives can rehearse the Quaywise demo, then gives short feedback against the demo scorecard.
Project status updates by voice
Takes each engagement manager's weekly status update by phone, updates the project tracker and puts any decision needed on the partners' list.
Approval chaser for purchase orders and contracts
Chases approvers for waiting purchase orders and contracts, explains each one in a sentence and records the decision.
Weekly KPI check-in calls with team leads
Calls team leads each Monday about last week's KPIs, asks about anything off target and writes their explanation into the weekly pack.
Office and facilities requests
Takes office and facilities requests from staff, books rooms, visitors and catering, and logs faults with the facilities team.
Sales pipeline review by voice for the sales director
The sales director asks about coverage, stalled deals and owners by voice and gets the answers straight from the CRM.
KPI alert explainer: why did this number move?
When a KPI crosses its alert line, leaders ask why and get the causes from the systems behind the number.
Leave and payroll questions for staff
Answers staff questions about leave balances, payslips and pay dates from their own records, and routes pay problems to payroll.
Staff engagement pulse check-ins
Runs short, confidential engagement check-ins with staff by voice in their own language, and turns the answers into team-level themes.
Exit interviews by voice
Runs exit interviews by voice in the leaver's language, asks the follow-up questions that matter and gives HR a clear, confidential summary.
Incident and near-miss reporting line
Staff report incidents and near misses by phone or chat at any hour. The agent records the facts, logs a reference and alerts the risk team straight away.
Site office IT support line
Answers IT calls from remote site offices, checks known outages first, walks staff through simple fixes and sends everything else to an engineer with the details.
Trade show lead follow-up
Contacts everyone scanned at the stand after a trade show, finds out who has a project, and books a meeting with the right rep or sends the brochure.
Customer case study requests
Contacts customers whose projects finished well, asks if they would be a case study, explains what is involved, and books the interview with marketing.
Other channels
Web chat agents
A chat and voice widget on your website that answers, qualifies and books.
Email agents
Triage the inbox, draft or send replies from your knowledge, escalate the rest.
Outbound and SMS
Call leads back in minutes, send reminders and follow up by text.
Agents on your data
Answers from your own database and systems, not a generic script.
Internal agents
For your own team: ask the business anything, log work, chase money.
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