Enterprise DNA

Sales and new business · Live demo

Multilingual enquiry line

Takes enquiries from employees, HR teams and private clients in their own language, switching mid-call if needed, and books a licensed consultant.

VoiceWeb chat MultilingualLead captureBookingHuman handoff
Live demo

Talk to Maya at Aldermast Global Mobility

Aldermast Global Mobility is made up. Maya is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Many people calling a mobility consultancy in Dubai are more comfortable in another language, and a missed detail can mean the wrong visa pathway. Consultants can't take every call, and employers expect their people to be looked after quickly.

How it works

  1. Answers in English or Arabic and switches to the caller's language as soon as they do
  2. Asks the intake questions the firm uses: current visa, expiry date, employer, goals and timeframes
  3. Recognises staff of corporate clients and applies what their employer's programme covers
  4. Books a licensed consultant who speaks the caller's language and sends confirmation in that language and English
  5. Never gives immigration advice and says that only a licensed consultant can

What it connects to

  • Case management system
  • Calendar
  • Email
  • SMS
Sample conversation
  1. CallerHello, sorry, can I speak in Hindi?
  2. AgentOf course. [Switches to Hindi] How can I help you today?
  3. Caller[In Hindi] My work visa ends in four months. My company wants to keep me, but I want to ask about the Golden Visa.
  4. Agent[In Hindi] Thank you. A licensed consultant can look at your options. May I take your first name and the company you work for?
  5. Caller[In Hindi] It's Arjun. I work for Coralind Software.
  6. Agent[In Hindi] Thank you Arjun. Coralind's programme with us includes a free personal consultation, so there's no fee for you. Vikram Sethi, who speaks Hindi, can see you on Monday at 2pm. I'll send the confirmation and document list in Hindi and English.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Multilingual. Switches language mid-conversation when the caller does.
  • Lead capture. Asks your qualifying questions and writes a clean record into your CRM.
  • Booking. Books, moves and cancels appointments straight into your calendar or booking system.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

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Replies to "any news on this visa?" emails from HR teams and private clients using the case file, in their language, and routes new information to the consultant.

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