Enterprise DNA

Sales and new business · Live demo

International student enquiry line

Answers enquiries from learners and company sponsors across the region in their own language, at any hour, and books calls with the right admissions adviser.

VoiceWeb chat MultilingualYour knowledgeLead captureBooking
Live demo

Talk to Leo at Harbourcrest Business School

Harbourcrest Business School is made up. Leo is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Regional companies and professionals enquire from different time zones and often in their first language. Many questions arrive when the admissions team is offline, and a sponsor who waits a day often books another school.

How it works

  1. Answers by phone or chat at any hour
  2. Switches language to match the caller
  3. Answers from the school's programme guides, fees and entry criteria
  4. Captures the learner's or sponsor's details and what they need
  5. Books a video call with the adviser for that country at a time that suits both time zones

What it connects to

  • Student management system
  • CRM
  • Calendar
  • Website
Sample conversation
  1. RinaHalo, apakah Executive Certificate in Strategic Leadership bisa diikuti online dari Jakarta?
  2. Agent[In Indonesian] Halo. Yes, the April intake has live online places. It's six Friday sessions from 9am to 5pm Hong Kong time, which is 8am to 4pm in Jakarta. Are you asking for yourself or for your company?
  3. Rina[In Indonesian] For my company. We'd like to send two regional managers, and the company would pay.
  4. Agent[In Indonesian] Thank you. There are 4 live online places left, and we can invoice your company directly in Hong Kong dollars. Dewi, our adviser for Indonesia, can go through entry requirements and invoicing with you. She has a video call free on Thursday at 9am Jakarta time. Shall I book it?
  5. Rina[In Indonesian] Yes, please.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Multilingual. Switches language mid-conversation when the caller does.
  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Lead capture. Asks your qualifying questions and writes a clean record into your CRM.
  • Booking. Books, moves and cancels appointments straight into your calendar or booking system.

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