Sales and new business · Live demo
Enrolment assistant
Answers programme, date and fee questions from the course schedule, and walks individuals and company sponsors through enrolling.
Talk to Leo at Harbourcrest Business School
Harbourcrest Business School is made up. Leo is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Learning and development managers and working professionals ask detailed questions about dates, entry requirements, invoicing and group rates. If they don't get a clear answer the same day, the training budget goes to another provider.
How it works
- Answers from the live programme schedule and the school's policies
- Checks seats left on each intake from the student management system
- Explains entry requirements, payment options, group rates and CEF
- Starts the individual or group enrolment form, with employer invoicing
- Books a call with an admissions adviser for anyone who needs help choosing
What it connects to
- WinnieHi, I'd like to put three of our team leads on the next project management diploma. When does it start?
- AgentThe next Professional Diploma in Project Management starts on the first Tuesday in March. It runs for 20 weeks, Tuesday and Thursday evenings, live online, and there are 9 seats left.
- WinnieGood. Can you invoice the company instead of each of them paying?
- AgentYes, we invoice employers directly, and three or more people from one company on the same intake get 10% off each fee, so HK$25,920 each instead of HK$28,800. The group enrolment form asks for your billing contact and purchase order number. Shall I start it now?
- WinnieYes please. Will I get updates on how they're doing?
- AgentYes. As their sponsor you'll get a monthly attendance and progress report for each of them, which they agree to on the enrolment form. I've started the form and sent you the link.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Student support helpdesk
Answers current learners' everyday questions from their learner record, including what their employer sponsor sees, and passes the rest to the right person.
International student enquiry line
Answers enquiries from learners and company sponsors across the region in their own language, at any hour, and books calls with the right admissions adviser.
Course enquiry callback
Calls every new programme enquiry back within a working day, answers the first questions and books a call with an admissions adviser.
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