Enterprise DNA

Marketing and events · Live demo

Event registration line

Registers delegates and company groups by phone and chat, explains passes and group rates, records access needs and passes sponsor enquiries to the partnerships team.

VoiceWeb chat Lead captureMultilingualYour knowledgeHuman handoff
Live demo

Talk to Layla at Saltmere Conferences and Events

Saltmere Conferences and Events is made up. Layla is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Companies often register their teams by phone, with questions about group rates, invoicing and access. When the delegate services team is stretched before a big event, those calls wait, and so do the registrations.

How it works

  1. Answers phone and website questions from the event guide and price list
  2. Explains passes, group rates, invoicing and the name change rules
  3. Registers delegates and company groups, and records access and dietary needs
  4. Switches language for callers who prefer Arabic or another language
  5. Passes sponsor, exhibitor and speaker enquiries to the right person with a summary

What it connects to

  • Event registration system
  • CRM
  • Invoicing
  • Website
Sample conversation
  1. CallerHi, I'd like to register five people from our logistics team for the Supply Chain Forum. Is there a group rate?
  2. AgentYes, groups of five or more get 15% off every pass. Five two-day delegate passes come to QAR 10,200 instead of QAR 12,000, and we can invoice your company. Can I take your first name?
  3. CallerIt's Khalid. One of the team uses a wheelchair. Is the venue accessible?
  4. AgentThanks Khalid. The whole venue is step-free, with accessible parking by the main entrance, and I can reserve an accessible seat in the main hall for your colleague. Shall I note that?
  5. CallerYes please. And our CEO may want to sponsor a session next year.
  6. AgentI've noted the accessible seat, and the invoice and a link to add the five names will follow by email. I've passed the sponsorship interest to Maryam Siddiqui, our partnerships director, who'll be in touch.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Lead capture. Asks your qualifying questions and writes a clean record into your CRM.
  • Multilingual. Switches language mid-conversation when the caller does.
  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

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